Returns & Refunds2016-03-28T16:33:32+00:00

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Returns and Refunds

1. Faulty Goods or Goods ‘Not Fit for Purpose’

1.1 As a consumer, you have legal rights under the Consumer Rights Act 2015, in relation to Goods that are faulty or not as described

1.2 In the event that you receive Goods from Us which are faulty by manufacture, not as described or the condition is not deemed ‘fit for purpose’, then you are able to return the item to us within 14 days from receipt of delivery for a full refund or replacement. You must include all the original packaging. We will reimburse your full postage costs including return postage.

1.3 Goods which have been damaged by third party delivery services and have been recieved in a poor condition and / or damaged, may be returned to us within 14 days from receipt of delivery for a full refund or replacement. You must include all the original packaging. We will reimburse you full postage costs from time of order plus return postage.

1.4 This guarantee does not apply to any defect in the Goods arising from fair wear and tear or wilful damage, abnormal storage, accident, negligence by you or by any third party.

1.5 This guarantee is in addition to your legal rights in relation to Goods that are faulty or not as described.

2. Incorrect Ordering

2.1 If you have ordered a product and have received an incorrect item which clearly contradicts your order details, then we will replace your product free of charge.

2.2 If you have ordered a product and upon receipt of the product have determined that it does not fit your purpose then we are unable to offer any refund or exchange.

3. Our Rights to Cancel Orders and Issue Applicable Refunds

3.1 We may have to cancel an order before the products are delivered, due to an Event Outside Our Control or the unavailability of stock. We will promptly contact you if this happens.

3.2 If We have to cancel an order and you have made any payment in advance for products that have not been delivered to you, We will refund these amounts to you.

4. Full Terms and Conditions

Our full Terms and Conditions provide all information regarding ordering and delivery and can be found by visiting the Terms and Conditions page.

 

 

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